Category Archives: Uncategorized

A few months ago, I wrote a series of posts in this blog about cognitive bias. Those became the pre-writing for this short ebook: Why Plans Fail. It’s $2.99, or free if you have Amazon Prime. This is the first … Continue reading →

There are only two rules in Personal Kanban. Visualize Your Work and Limit Your Work in Progress Since there are only two, it stands to reason that they are both important, vital even. When people see the value stream and … Continue reading →

Parkinson’s law is: “Work expands to as to fill the time available for its completion.” And people misconstrue it all the time. Logic plays funny tricks on our brains sometime. People somehow believe that Parkinson’s Law warns us that work … Continue reading →

JUST LET ME LEARN! Hallway conversations are almost always what people peg as their favorite parts of conferences. Yet conferences rarely provide ample space and time for people to have these conversations. When we actually converse with our peers or … Continue reading →

…except for maybe Wii Bowling. “We have a team of 24 customer service professionals.” That was how it started, innocently enough. This “team” had heart, heroes, and a whole lotta backlog it needed to work through. So they established what would … Continue reading →